BLENTREE offers a “no-questions-asked” replacement policy at the time of delivery. If you are not satisfied with the product quality when it is delivered, you may return the item to the delivery person and request a replacement immediately
2.Post-Delivery Complaints (24–48 hours)
If you cannot inspect the order at delivery, you may raise a complaint within 24–48 hours of delivery. To help us process feedback and coordinate with our suppliers, please include clear photos of the product(s) you are dissatisfied with.
3.Replacement and Corrective Action
If the returned product is eligible under this policy, BLENTREE may collect the item and replace it with a new one.
If the items delivered do not match the order placed, we will arrange replacement with the correct products.
4.Inspections and Evidence Required
For any replacement request submitted after delivery, you must provide clear images and, where requested, an unboxing video showing the product condition and the visible shipping label. Retain original packaging until the claim is resolved.
5.Failed Delivery, Incorrect Address, or Refusal
If the first delivery attempt fails due to incorrect/insufficient address, recipient not available, locked premises, or refusal to accept delivery, the customer will still be charged for the order.
Re-shipping will incur an additional fee of ₹50. No refunds will be issued for failed delivery caused by such reasons.
6.Cancellations
Orders cannot be cancelled by customers once placed.
7.Refunds
BLENTREE does not offer refunds. We provide replacements for products that are defective or do not match the order.
8.Fraud Prevention and Abuse
BLENTREE reserves the right to deny replacement requests or take corrective action (including blocking accounts) if we suspect abuse of this policy, repeated false claims, or fraudulent behaviour.
9.Contact for Returns & Replacements
To raise a complaint or request a replacement, contact our support team within the stated time window via:
